Accessibility Statement

01Our commitment

SwitzerHealth, LLC ("SwitzerHealth," "we," "our," or "us") is committed to ensuring that switzerhealth.com, our subdomains, and the online services we provide are accessible to the broadest possible audience, including people with visual, auditory, motor, cognitive, and other disabilities. Accessibility is an expression of the same Swiss design philosophy that shapes our brand: clarity, reduction, and quiet function for every reader, not a privileged few.

We treat accessibility as a continuous obligation rather than a one time project. The statement below describes the standard we work toward, the measures we take, the known gaps we are addressing, and how to reach us when you need help or encounter a barrier.

02Conformance standard

We aim for the Site to substantially conform to the Web Content Accessibility Guidelines ("WCAG") 2.1 at Level AA, published by the World Wide Web Consortium. WCAG 2.1 Level AA is the widely accepted benchmark for accessible web content and is referenced in United States federal procurement rules under Section 508 of the Rehabilitation Act and in guidance issued by the U.S. Department of Justice under Title III of the Americans with Disabilities Act.

Substantial conformance means that our design and engineering decisions are guided by WCAG 2.1 Level AA success criteria across the four principles of accessibility: content should be perceivable, operable, understandable, and robust. We review against the WCAG 2.1 checklist and, where possible, against WCAG 2.2 Level AA updates as well. Specific pages may not yet fully meet every success criterion, which is why we invite feedback and provide the reporting channels described below.

03Measures we take

We have taken, and continue to take, the following measures to build and maintain an accessible Site:

• Semantic structure. We use standard HTML landmark elements, heading hierarchy, and list structures so that assistive technologies can interpret content correctly.
• Keyboard accessibility. Interactive elements, navigation, and forms are designed to be reachable and operable using only a keyboard, without dependence on a mouse or pointing device.
• Color and contrast. We use the SwitzerHealth color system with attention to WCAG contrast ratios. Red (#D52B1E), deep charcoal (#2D2D2D), deep navy (#1B2A4A), and white combinations are selected to meet at least the 4.5:1 ratio for normal text and 3:1 for large text.
• Text alternatives. Meaningful images include descriptive alternative text. Decorative images are marked so they are skipped by screen readers.
• Responsive and zoomable layout. Content reflows at smaller viewport sizes and remains readable at 200% zoom without loss of functionality.
• Readable typography. Helvetica, with Arial as a fallback, is chosen for neutrality and legibility. We preserve generous line height and spacing to aid readers with dyslexia and low vision.
• Forms and error messaging. Form fields are clearly labeled, and required fields are identified. Validation messages are written in plain language and associated with the correct field.
• Link clarity. Links are written so that their purpose is clear from the link text alone, without relying on surrounding context.
• Motion and animation. We avoid content that flashes more than three times per second and we respect user preferences for reduced motion where technically feasible.
• Document accessibility. Where we publish downloadable documents, we aim to make them accessible and to offer alternative formats on request.
• Testing. We test on modern browsers using automated accessibility tools and manual checks, including keyboard only navigation and basic screen reader walkthroughs.

04Compatibility with assistive technology

The Site is designed to be compatible with recent versions of the following assistive technologies in combination with current versions of modern browsers:

• Screen readers, including VoiceOver on macOS and iOS, NVDA on Windows, JAWS on Windows, and TalkBack on Android.
• Screen magnifiers and browser zoom functionality.
• Speech recognition and voice control utilities.
• Operating system level contrast, color inversion, and text size controls.

We recommend using a current version of Chrome, Safari, Firefox, or Edge with assistive technology that is also up to date. Older browsers and older assistive technology may not support the full set of features required by WCAG 2.1.

05Known limitations

Despite our efforts, some parts of the Site may not yet meet all WCAG 2.1 Level AA success criteria. Known areas of ongoing work include:

• Legacy marketing assets created before our current accessibility standard was adopted may contain images or embedded content that lacks full text alternatives. We replace or remediate these as we rebuild pages.
• Third party embedded content, such as analytics frames, scheduling widgets, or forms delivered by external services, may have its own accessibility limitations that we do not fully control. We evaluate vendor accessibility statements and seek alternatives where reasonable.
• Downloadable PDF documents from earlier periods may not be fully tagged for screen readers. We are progressively replacing older PDFs with accessible versions and we will provide an accessible alternative on request.
• Certain complex data visualizations may offer limited screen reader context. We aim to pair any such visualization with a plain language description.

If you encounter a barrier that is not described above, please tell us. Real user reports are the most valuable input we receive.

06Third party content

The Site may include content or functionality provided by third parties, including fonts, videos, forms, scheduling tools, maps, and analytics services. We choose vendors with care and ask about their accessibility practices, but we do not control the underlying code of third party services. Where a third party element poses an accessibility barrier you cannot work around, please contact us using the information in Section 11 and we will provide an equivalent accessible alternative where feasible.

07Requesting accessible content

If you need information from the Site in a format other than what is published, we will work in good faith to provide it. Examples of alternative formats we can arrange on request include:

• Plain text or accessible Word versions of web pages.
• Accessible, tagged PDF versions of downloadable materials.
• Large print versions of printed materials.
• A transcript or captioning for audio or video content, where available.
• A verbal walkthrough of information on the Site over the phone.

To make a request, contact us using the information in Section 11. We aim to respond to accommodation requests within five (5) business days, and to deliver the requested alternative format within a reasonable time depending on the complexity of the request.

08Reporting accessibility barriers

If you experience any difficulty accessing any part of the Site, or if a feature does not work with your assistive technology, we want to know. A specific, detailed report helps us investigate and fix the problem quickly. Please include, to the extent you are able:

• the web address (URL) or page title where you encountered the barrier;
• a description of what you were trying to do;
• a description of the barrier and, if you are comfortable sharing, a description of the browser, operating system, and assistive technology you are using; and
• the best way for us to reach you with a response.

You can send accessibility reports to accessibility@switzerhealth.com or use the general contact information in Section 11. We will acknowledge your report within five (5) business days and will provide an estimated remediation timeline based on severity and complexity.

09Formal complaints

If you believe we have not adequately addressed an accessibility concern, you may escalate the matter to the following external authorities, in addition to or instead of contacting us:

• U.S. Department of Justice, Civil Rights Division. The Department of Justice enforces Title III of the Americans with Disabilities Act, which applies to places of public accommodation, including certain aspects of commercial websites. Complaints may be filed at civilrights.justice.gov.
• U.S. Department of Health and Human Services, Office for Civil Rights. For concerns about discrimination in healthcare services on the basis of disability, complaints may be filed at hhs.gov/ocr.
• Utah Labor Commission, Antidiscrimination and Labor Division. For concerns under Utah state law, complaints may be filed at laborcommission.utah.gov.

We prefer to resolve concerns directly, and we encourage you to contact us first so we have the opportunity to address the issue.

10Ongoing review

We review this Accessibility Statement and the underlying practices periodically as the Site evolves, as new pages are published, and as accessibility standards change. When we update the statement, we will revise the "Last Updated" date at the top of this page. Substantive changes to the practices described here will be reflected in updated content rather than silently swapped.

11Contact

For accessibility questions, accommodation requests, or to report a barrier, please contact us.

This Accessibility Statement should be read alongside our Terms of Use, Privacy Policy, and HIPAA Notice of Privacy Practices. Accessibility is part of how we define quality; your feedback makes the Site better for everyone.